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CX Design @ KP

understanding the Medicare population through a Journey Management lens

problem statement

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approach

  • //

project summary

My Role

​Dates

Tools​

CX Designer & Researcher

​5 Months - Aug to Dec 2024

Lucidboard

outcome

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made with love + matcha lattes

----------------------------  let's connect ---------------------------- 

serenatrang(at)utexas(dot)edu

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Serena Trang Portfolio

  • LinkedIn
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